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Terms and Conditions

Welcome to Alpen Heir KG, your premier luxury transfer service across the breathtaking Alpen region. Before booking your seamless ride with us, please take a moment to review our Terms and Conditions to ensure a smooth and enjoyable experience.

1. Booking & Confirmation

All bookings made through our website, phone, or authorized partners are subject to availability.
A confirmation email/SMS will be sent upon successful booking. Please verify all details (pickup time, location, and destination) for accuracy.
For last-minute bookings (within 3 hours of pickup), availability is not guaranteed.

2. Payment Options

We offer flexible payment methods for your convenience:

  • Online Payment (secure credit/debit card processing via our website).

  • Corporate accounts and recurring clients may be eligible for invoicing, contact our customer service for details.

3. Cancellation Policy

We understand that plans change, so we offer a fair cancellation policy:

  • Free Cancellation: Cancel at least 24 hours before your scheduled pickup time at no charge.

  • Late Cancellation: Cancellations made within 24 hours of the pickup time will incur a cancellation fee (up to 50% of the total fare).

  • No-Show Policy: If you fail to appear at the pickup location without prior notice, 100% of the fare will be charged.

4. Changes to Booking

Changes to pickup time, location, or vehicle type are subject to availability and may incur additional charges.
Requests for modifications should be made at least 12 hours before pickup to ensure smooth adjustments.

5. Service Guarantee

  • Luxury Fleet: Travel in style with our premium vehicles, maintained to the highest standards.

  • Professional Chauffeurs: Courteous, skilled, and knowledgeable drivers ensure a safe and comfortable journey.

  • 24/7 Support: Our customer service team is always ready to assist you before, during, or after your ride.

6. Delays & Unforeseen Circumstances

While we strive for punctuality, factors like extreme weather, traffic, or flight delays may affect pickup times.
We monitor flights for airport transfers. If your flight is delayed, your chauffeur will adjust accordingly at no extra cost.

7. Liability & Passenger Responsibility

Alpen Heir KG is liable for lost or damaged luggage during ride. Please ensure all belongings are secure.
Passengers are responsible for any damage caused to the vehicle due to misconduct.
Smoking and consumption of alcohol inside the vehicle are strictly prohibited.

8. Special Requests & Accessibility

Child seats, special accessibility needs, or other requests should be specified at the time of booking, all the Child seats and special persons equipment will be free of cost.
Additional charges may apply for extra services (e.g., multiple stops, waiting time beyond the complimentary period).

9. Pricing & Surcharges

All prices are quoted in EUR (for Austria, Germany, Italy & Switzerland).
Tolls, parking fees, and late-night/early-morning surcharges may not apply and will be communicated upfront.
No Extra and hidden charges.

10. Discounts and Promotional Offers

10.1 Online Payment Discount

Customers who book and pay online through the Alpen Heir KG website using a payment method processed by Stripe may qualify for the following discounts:

  • One-way booking: A discount of €25 will be applied when the total price of the one-way journey is €150 or more before the discount.

  • Round-trip booking: A total discount of €50 will be applied when the price of each journey, the outbound journey and the return journey, is €150 or more before the discount. The minimum total booking value for the round trip must therefore be €300 before the discount.

The applicable discount will be calculated and displayed automatically during online checkout before payment is completed.

This offer applies exclusively to eligible bookings paid in full online through Stripe. It does not apply to cash payments, card payments made directly to the chauffeur or inside the vehicle, invoiced bookings, or other payments completed outside the website’s online checkout process.

10.2 Discounts Included in Customer-Service Quotations

Where a customer contacts Alpen Heir KG by email, WhatsApp or telephone and receives a quotation containing a discount for a specific ride or transfer, that discount will apply only:

  • to the ride or transfer identified in the quotation;

  • to the customer to whom the quotation was issued; and

  • during the validity period expressly stated in the quotation.

The customer must accept the quotation and complete the booking within the stated validity period. If the quotation is not accepted within that period, it will automatically expire, and neither the quoted price nor the included discount will remain valid.

After expiry, the customer may request a new quotation. Any new quotation will be based on the prices, availability and promotional offers applicable at that time. Alpen Heir KG is not obligated to repeat or honour a discount contained in an expired quotation.

A quotation or discount issued for one ride or transfer cannot be transferred to another booking, route, date or customer unless Alpen Heir KG expressly agrees otherwise in writing.

10.3 General Discount Conditions

Eligibility is determined using the booking price before the promotional discount is deducted. Unless expressly stated otherwise, discounts cannot be combined with another discount, promotional code, special offer or negotiated rate.

If an eligible booking is subsequently changed and the revised booking no longer satisfies the applicable discount conditions, the discount may be removed. The customer will then be required to pay any resulting price difference before the transfer is provided.

If a discounted booking is cancelled, any refund will be calculated using the amount actually paid by the customer and in accordance with Alpen Heir KG’s applicable Cancellation and Refund Policy.

Discounts have no cash value, cannot be exchanged for cash and cannot be applied retrospectively to a booking that has already been confirmed or paid.

11. Governing Law & Disputes

These terms are governed by Austrian law. Any disputes shall be resolved in the courts of Innsbruck, Austria.
By booking with Alpen Heir KG, you agree to these Terms and Conditions. We’re committed to providing you with an exceptional travel experience, luxury, reliability, and affordability combined.

Ready to ride in style? Book now and let us take you there!

For any questions, contact our 24/7 support: